Our refund or exchange policy lasts 14 days. If 14 days have passed since the purchase of the product, we will not be able to provide you with a refund or exchange of the product.
In order for us to be able to grant you a product exchange, the product must be unused and in its original packaging.
In order to be able to replace the product, it is necessary to attach a receipt or proof of purchase.
After we receive and inspect the returned product, we will send you an email and inform you about the received product. We will also notify you if the exchange and refund has been approved or declined.
If the refund is approved, you will be notified to provide us with the invoice to which you want the money to be paid within 3 working days.
Refund delay
If for some reason the refund was not processed on time, please contact us at [email protected]
Discounted products
Discounted products cannot be returned.
We will make it possible to replace the product if the product is damaged during transport.
In order to process the product replacement request, please notify us via email address, contact us at [email protected].
Refund
In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, balavander.com is obliged to make refunds exclusively through VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that the bank will refund the funds to the account of the card user at the seller's request.
Product return
In order to return the purchased product, please inform us via email [email protected] and send the product to the address Bulevar cara Lazara 108, 21000 Novi Sad, Balavander Cosmetics
The buyer pays the postage for returning the product.
Postage costs are not included in the refund.
Help?
Contact us via email address [email protected] for all questions related to refunds, product returns or product exchanges.