Ordering
You can order our products in just a few steps:
1. Visit the store at: balavander.com/prodavnica
2. Choose the product you like
3. Add one or more products to the cart
4. After checking the cart, enter a coupon code if available to get a discount, enter your details and shipping address.
5. After confirming the order, you will receive an invoice and a notification to your email address.
6. Within 1-3 business days, your order will arrive at your address.
Quick and easy.
You can easily use the discount coupon code during the cart review.
After entering a valid coupon code, the price of your order will automatically update, reduced by the specified amount.
To find a valid discount coupon code, follow us on social media or subscribe to our newsletter, where we frequently announce promotions and discounts for loyal customers.
You can make payments using credit cards or by direct bank transfer through a bank transaction or general payment slip.
Payment instructions will be sent to you upon order confirmation.
Additionally, if you prefer, you can make the payment upon delivery, known as "Cash on Delivery."
After you order a product, you will receive a notification with a tracking number to your email address. You can track the status of your order on the PostExpress website.
You can modify or cancel your order within 24 hours after placing it. Contact us via email: [email protected] or on the contact phone numbers listed on the website.
Payment and Delivery
Payment via direct bank transfer or general payment slip can be completed by following the instructions that will be sent to you via email upon order confirmation.
If, for any reason, you do not receive the instructions, contact us via email:
[email protected]
We ship the order on the same day or the next day after the order is confirmed.
We ship packages via a courier service Post Express.
If you prefer delivery via another courier service, feel free to specify it in the note field when placing your order.
About the products
Our products are made from natural ingredients, so they need to be stored in a dry and cool place, away from direct sunlight.
No, none of our products are tested on animals. All products are vegan and cruelty-free.
Yes, our products are tailored to different skin types. In the description of each product, you can find recommendations for the skin type.
Collaboration and Business
Yes, we offer the option of creating personalized corporate gifts. They are an ideal choice for business partners, employees, or special events.
Yes, we offer the option to personalize gift sets for special occasions. Contact us for more details.
For all information about collaboration and distribution, contact us via email: [email protected]. We will gladly answer all your inquiries.
If you wish to establish collaboration or send an inquiry, you can do so via email:
Or visit the contact page to learn more about the available options.
We are open to any form of collaboration!
Marketing and Promotions
Customers can subscribe to our newsletter and receive 10% discount on the first order, as well as regularly receive information about new products and promotions.
Yes, we offer discounts for bulk orders. Contact us for more details at: [email protected].
Skin Care Tips
The spring period requires special care due to frequent temperature changes. We recommend:
- Regular cleansing with natural soaps
- Hydration with a light cream
- Protection from the first rays of the sun
Our products without artificial ingredients are especially suitable for sensitive skin:
- Lavender hydrosol for soothing
- Natural soaps without perfumes
- Organic cream for sensitive skin
For summer skincare, we recommend:
- Light moisturizing creams
- Natural sun protection
- Lavender hydrosol for refreshing
Our natural solutions include:
- Soap with activated carbon
- Lavender tonic
- A light moisturizing cream
Autumn care includes:
- Deep cleansing with natural soaps
- Nourishing cream for regeneration
- Lip balm for protection
Winter care requires:
- Rich nourishing cream
- Natural lip balm
- Regular hydration
We recommend:
- Natural soaps with added oils
- Nourishing cream with organic ingredients
- Soy candles for maintaining air humidity
Other
Subscribing to the newsletter allows you to be the first to know about all the news and ongoing promotions.
We also very often share significant discounts in the form of coupon codes, exclusively with our loyal customers via the newsletter.
Become a part of the Balavander family and take advantage of all the benefits we offer.
You can find the catalog and an overview of all our products on the following page:
All details regarding usage, composition, and product shelf life can be found by clicking on any product in the catalog.
At Balavander Cosmetics, we use exclusively natural ingredients for the production of each of our products.
You can find the exact list of ingredients used in the description of each product.
You can find more about the ingredients and raw materials we use here:
Most of our products are indeed suitable for vegans.
The only ingredient we use that is not suitable in vegan culture is beeswax, which can be found in balms and creams.
Other products use soy wax or natural oils.
You can find products suitable for vegans HERE.
For packaging and shipping our products, we use exclusively eco-friendly packaging and recycled materials.
Every packaging used for Balavander products is recyclable.
Zero Waste and Eco-Friendly
Yes!
If you don’t have an idea how to reuse our eco-friendly packaging, you can return it to us, and we will reward you with a discount for your next purchase.
Returnable packaging includes glass jars, aluminum tins, and cardboard shipping boxes. If the packaging is in its original condition, meaning it is not damaged, send it to our address and secure yourself a discount.
Let's save nature together!
Thank you!