{"id":3808,"date":"2021-09-10T23:27:31","date_gmt":"2021-09-10T21:27:31","guid":{"rendered":"https:\/\/balavander.com\/?page_id=3808"},"modified":"2024-12-30T16:38:56","modified_gmt":"2024-12-30T15:38:56","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/balavander.com\/en\/privacy-policy\/","title":{"rendered":"Terms of Use and Sale"},"content":{"rendered":"
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Based on the provisions of Art.13 and Art.27 of the Consumer Protection Act (Official Gazette RS 62\/2014)
Balavander Cosmetics Novi Sad, reg.no. 66527239, TIN: 113038361,\u00a0
its valued consumers who purchase goods via the website balavander.com<\/a><\/p>\n

N O T I F I E S<\/p>\n

\u2013 that for filing a complaint, contact: office@balavander.com<\/a><\/p>\n

\u2013 that the basic characteristics of goods can be found on the website\u00a0balavander.com<\/a><\/p>\n

\u2013 that according to the Consumer Protection Act (Official Gazette RS, no. 62\/2014) purchase through our online sales website\u00a0balavander.com<\/a>\u00a0<\/a>als Fernabsatz gilt.<\/p>\n

\u2013 that goods sold via the website\u00a0balavander.com<\/a>\u00a0possess the properties necessary for regular use of that type of goods in accordance with their purpose as defined in the Declaration;<\/p>\n

\u2013 that the selling price of goods is indicated with each item;<\/p>\n

\u2013 that it is not a VAT payer, all prices are expressed without VAT and hidden costs<\/p>\n

\u2013 purchased goods are delivered within a maximum of 3 working days via Post Express courier service.<\/a><\/strong><\/p>\n

\u2013 that the possibility of purchasing goods with special price benefits and\/or with special sales incentives (promotional sales) is carried out in accordance with the conditions published on the website\u00a0balavander.com<\/a>;<\/p>\n

\u2013 that the consumer, when creating an order by pressing the CONFIRM button, assumes the obligation to pay for the ordered goods;<\/p>\n

\u2013 that the conformity of goods to the contract is EXCLUSIVELY determined according to the properties and purpose of the goods as defined by the corresponding Declaration;<\/p>\n

\u2013 that the website balavander.com<\/a> is obliged to deliver goods that conform to the contract.\nIf the delivered goods do not conform to the contract, the consumer who has notified the seller of the non-conformity has the right to request the seller to remedy the non-conformity, free of charge, by repair or replacement, or to request a price reduction or to terminate the contract with regard to those goods.\nAll costs necessary to bring the goods into conformity with the contract, in particular the costs of labor, materials, collection and delivery, are borne by the website balavander.com<\/a>. The website balavander.com<\/a> is responsible for non-conformity of goods to the contract that appears within 2 years from the date of transfer of risk to the consumer.<\/p>\n

\u2013 that in case of receipt of goods that the consumer does not wish to keep, they have the right to withdraw from the contract and refund in the amount of the paid purchase price for the goods in question, within 14 days in the manner as defined.<\/p>\n

\u2013 that for goods ordered through the ONLINE store, the consumer has the right to file a complaint for an already used product, in the manner defined for goods purchased through the ONLINE store.<\/p>\n

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Conversion Statement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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All payments will be made in the local currency of the Republic of Serbia \u2013 dinar (RSD).
For informational display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used.
The amount for which your payment card will be charged will be expressed in your local currency through conversion at the exchange rate used by card organizations, which cannot be known to us at the time of the transaction.
As a result of this conversion, there is a possibility of a slight difference from the original price stated on our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Delivery of goods and possible restrictions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Delivery conditions and all details about order delivery can be read at the link Delivery policy<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Complaints Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Complaints Policy<\/p>\n

Your satisfaction with our products is most important to us. 14 days<\/strong> from the date of receipt of the product.<\/p>\n

Complaints are possible in the following cases:<\/p>\n